Refund policy

Refund & Return Policy

Return Eligibility

We accept returns within 30 calendar days from the date of delivery.

To be eligible for a return or exchange:

The item must be unused, uninstalled, and in its original condition
The item must be returned in its original packaging
A valid proof of purchase (order confirmation or receipt) is required

Items that are damaged, used, installed, or missing parts not due to our error may not be eligible for a return.

Non-Returnable Items

Certain items may not be eligible for return, including:

Used or installed automotive parts
Items damaged due to improper use or installation
Special order or customized products (if applicable)

Return Process

To initiate a return, please contact us first:

📧 Email: carservices168@gmail.com

Please include your order number and reason for return.

⚠️ Important:

Do not return any items without prior authorization
Unauthorized returns may not be accepted or processed

Once your request is approved, we will provide return instructions.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method

Estimated processing times:

PayPal: within 3 business days
Credit/Debit Card: within 5–10 business days (depending on your bank)

Late or Missing Refunds

If you have not received your refund:

Check your bank or PayPal account again
Contact your credit card company or bank
If the issue persists, contact us at:
📧 carservices168@gmail.com

Exchanges

We replace items only if they are:

Defective
Damaged during shipping
Incorrect items received

Please contact us within 3 business days of delivery and provide photos for verification.

Return Shipping

If the return is due to quality issues or our error, we will cover the return shipping cost
If the return is due to customer reasons (e.g., wrong item ordered), the customer is responsible for return shipping

We recommend using a trackable shipping service for returns. We are not responsible for items lost during return shipping.

Return Address

Return address will be provided after return approval via email.

⚠️ Please do not send items back without confirmation.

Order Cancellation

Orders can be canceled before shipment for a full refund
Once the order has been shipped, it must follow the return process

Important Notes

Returns and refunds apply only to orders placed on xauto.top
Processing times may vary depending on your payment provider
We reserve the right to refuse returns that do not meet our policy conditions

Contact Us

For any return or refund inquiries, please contact: